Covid-19: Our Response

Updated: 10th February 2021

Arising from the spread of Covid-19 we have outlined below our response to the ongoing incident. We have been monitoring the situation closely and we are constantly considering the guidance issued by state and national response teams.

Our Primary Goals
As the Covid-19 pandemic begun to evolve, Fire moved quickly to identify our primary goals; 1. ensure the continuity of services to all customers, and 2. protect our people. These goals have guided our approach throughout the pandemic and informed the decisions we have taken. We are satisfied that although the environment has changed and continues to do so, we have achieved/continue to achieve both of our goals. Our Incident Management Response Team continues to be responsible for overseeing the situation and taking decisions that help us to achieve our primary goals.

Office

No Fire office is currently open of accessible and our people are working from home.  This decision to return to the office will be informed by guidance from the UK and Irish governments, and when we are satisfied it is safe to do so.

Our Services
In terms of our services – our Business Continuity Plan (“BCP”) is at the core of our decision making and it ensures that all services remain operational. No services have been impacted since our BCP was enacted and we do not foresee this changing. We are satisfied that our BCP is effective and operational, this has been evidenced in the fact there has been no disruption and we aim to ensure this remains the case. In the unlikely event that any service is impacted, you’ll be notified as soon as possible. If you have any concerns or need any advice in relation to your Fire account, please contact our Support Team (support@fire.com).

From Wednesday 1st April 2020 the contactless limit on debit cards was increased to €50.00 and £45.00 respectively, in keeping with the industry wide movement to prevent the spread of coronavirus.

Our People
From Friday 13th March 2020 and as part of our Business Continuity Planning, Fire have invoked a Work from Home arrangement in all our office locations. While we keep the situation under review, there is currently no date in place to return to the office. We will only consider returning to the office once it is safe to do so for our people.

Fire will continue to keep the situation under review and update this page as the situation evolves. If you have any concerns or questions, please contact our Support Team (support@fire.com) who are committed to delivering the same level of service throughout this period.