Meet Business Analyst, Cailín

Business Analyst Cailín is part of our Dublin team. We sat down with her to find out what it’s like working at fire.com’s HQ and what brought her to the payments industry.

Hi Cailín! So, how long have you been with the company?
Almost 1.5 years.

What does your job involve?
As a Business Analyst with fire.com, I’m involved in the full project lifecycle – from researching new product concepts, generating project scope and design documents, overseeing the development of changes to planning and phasing product releases.

What do you find most rewarding about your role as Business Analyst?
It’s rewarding to be regularly releasing new and tangible changes to the fire.com platform. Whether it’s external customers impacting product changes or enhancements to our internal operational systems – the platform is constantly changing and evolving.

What is the most exciting challenge you’ve worked on yet?
The most challenging programme I’ve been involved in to date was our Brexit preparation programme. Given the uncertainty around Brexit, fire.com sought to split all activity on our platform between UK-based and EU-based activity in order to fully protect our customers whatever the outcome. The project involved updates to every area of the system from customer onboarding to Treasury functions. This was a project I worked on at the beginning of my time with fire.com, and it was a great way to get an in depth understanding of the entire platform and the many services fire.com offers.

What’s your background? Why did you want to join a company like fire.com?
I studied Information Systems in Trinity College Dublin and worked as a Technology Consultant for several years, before spending time working in the Charity sector – so quite a varied background! I’d worked with several financial institutions as a consultant and was very interested in the way technology was revolutionising the financial sector. When the opportunity came up to work in a growing fintech company like fire.com, I was very excited to have the chance to play a part in transforming the industry.

Summarise the culture in three words?
Friendly, supportive, driven.

What do you like most about working in the payments industry?
There is so much potential and change in the payments industry right now. Constantly evolving technology and exciting new legislation like PSD2 means that there are always new opportunities to take advantage of. Payments are a daily part of life, and to be involved in something that has such a wide reach is fascinating.

And how about outside of work? What do you get up to in your spare time?
Running, reading, tag rugby and walking my dog Rocco.

Do you have any unusual or quirky skills or fears?
I’m not sure if this is a skill or a weakness but I can sleep through anything. I used to sleep through deafening fire drills in my college halls of residence, much to the unease of my flatmates!

Meet Software Developer, Darren

At the core of fire.com are our software developers. We recently sat down with Darren, from our Dublin team, to find out what it’s like working for one of Ireland’s most fun and fast-paced fintechs. Here’s what he had to say:

Hi Darren! Can you tell us a little bit about what your job involves as a software developer?
I’m part of fire.com’s Development team in Dublin. I’m responsible for estimating stories, creating technical designs, programming, code reviews and release management.

What do you find most rewarding about your role?
It’s great seeing projects I have worked on out in the real world. Also, the fact that I enjoy my job – I like coming into work!

What is the most exciting challenge you’ve worked on yet?
The most exciting project I have worked on was fire.com’s implementation of Strong Customer Authentication (SCA). SCA is a new requirement that makes banking and payments services more secure, by asking customers to authenticate via a range of different methods. It was my first solo project where I took it from technical design to release, making it all that more rewarding to see it rolled out and being used effectively.

So what’s your background? Why did you want to join a company like fire.com?
I went to college in Dundalk Institute of Technology and started working in fire.com straight after graduating. At the time, one of my friends was working at fire.com and told me how great the culture was. He also said he was learning loads because the team is lean; everyone does a bit of everything. I’ve definitely found that to be true. It would be hard to get the experience I have gained here anywhere else.

Can you summarise the culture in three words?
Fun, fast, educational.

What do you like about working in the payments industry? 
We deal with people’s money meaning we have to pay great attention to detail. I like this because I think it makes me a better developer.

Outside of work, what do you like to get up to?
Playing guitar, singing and a bit of kickboxing, too!

Do you have any unusual or quirky interests or fears?
I have two very specific fears – zombies and cows. I guess my worst fear would be a zombie-cow.

 

Meet Operations Analyst, Robert

We recently sat down with Robert, Operations Analyst at fire.com, to find out what it’s like working in the Operations team and what led him to fire.com. Check out the full interview:

Hi Robert! So tell us, how long have you been with the company?
It’s hard to believe, but I’ve just passed my two-year anniversary working with fire.com.

What does your job involve?
Operations Analyst is quite a wide-ranging role in a fintech company like fire.com. When I describe it to my friends, I tell them that the role encompasses four main areas: Customer Support, Customer Onboarding, Treasury & Fraud Analysis and Prevention.

I enjoy how varied the role is. Every day brings new challenges and learnings which is great as fire.com was my first full time job after graduating from college. Being able to learn so much early on in my career is fantastic and puts me in good stead for the future.

So what do you find most rewarding about your role?
It’s certainly satisfying when you’ve successfully prevented and pre-empted fraudulent activity. I take great pride in protecting our customers and ensuring they don’t become victims.

And the most exciting challenge you’ve worked on yet?
One of the most exciting and interesting parts of my job is corporate account management. As more and more businesses are discovering the advantages of fire.com, managing and helping these companies has become a larger part of my role. Discovering how different business models work is really interesting, then problem solving as to how we can best help them is challenging but rewarding.

What’s your background? Why did you want to join a company like fire.com?
My background is actually in education and music. After studying music for a year in BIMM Dublin, I took up a BSc in Education Studies with Marino Institute of Education. Going into college I had the thought that I might one day become a music teacher, however after six years of secondary school and five years of college, I decided that a break from the education sector would be beneficial.

I heard about fire.com through a friend and loved the idea of working for tech startup, though I was conscious that my experience up until that point was unrelated. Fortunately, I had a few transferable skills and backed myself to learn fast. fire.com put their faith in me and I’m still here two years later – so I guess I’m doing something right!

How would you summarise the culture in three words?
Honest, Hardworking, Teamwork.

What do you like about working in the payments industry?
Banking and payments are something everybody has in common. Being at the forefront of the fintech sector is an exciting and a competitive space to be in. I like being able to tell my friends about the new ways in which fintech is going to benefit their everyday lives in the future.

Any hobbies and interests outside of work you’d like to share?
I love music. Guitar is my instrument of choice. If I ever won the lotto, there’s a good chance I’d spend most of the money filling my house with guitars.

Sport is another big one. I’d be happy to talk about sport all day (anybody who has sat in the canteen with me at lunch can attest!) Football would be my main obsession: watching it, playing it, listening to sport radio or podcasts and reading football writers – I’m completely addicted.

Meet QA Analyst, Eoin

Eoin is part of the fire.com QA team. We recently sat down with him to find out what his job entails as QA Analyst and what brought him to fire.com. Here’s what he had to say:

Hi Eoin! Tell us a bit about your role as QA Analyst, what does it involve? 
My role typically involves testing all of fire.com’s applications and new features to ensure they work as expected, before being released to production for customers to use. I also have the opportunity to work on Product projects.

What do you find most rewarding about your job?
The most rewarding aspect is discovering issues that would have had a negative impact on user experience and formulating improvements to enhance the product. It’s great to be able to prevent problems before they occur and help shape our solutions.

How about the most exciting challenge you’ve worked on yet?
The most exciting challenge yet has been the implementation of 3DSecure – an extra layer of authorisation making online card payments safer and a more seamless experience for customers. It required a lot of effort to collaborate with third-parties to deliver it successfully so it was rewarding seeing it rolled out and being used effectively.

So what’s your background? Why did you want to join a company like fire.com?
I studied Business, Economics and Social Studies (BESS) in Trinity College Dublin, choosing to specialise in Business Studies. I’ve always had an interest in fintech and working at fire.com has giving me exposure to every function of an agile payments company – be it Operations, Development, Product or Sales, there are so many moving parts that all work together to deliver the fire.com products and services used today.

How would you summarise the culture in three words?
Fast-paced, demanding and interactive!

What do you like about working in the payments industry?
Payments is an exciting industry – everyone is always looking for the easiest way to move funds. I really enjoy working on projects that have the propensity to be a future norm.

What do you do for fun outside of work?
I like to use my spare time to be active – I play gaelic football or go to the gym most evenings.

Do you have any unusual or quirky skills, interests or fears?
I’m known for being able to put on different accents, so much so that one of the Operations team was convinced I was from Dublin and not Sligo – although perhaps that’s due to me living here for the last five years! No fears come to mind, however, I am subject to “the fear” the day after a few pints with Darren.