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Customer Onboarding Team Lead

fire.com – Digital Marketing Executive
Open Banking, Payments, APIs and more.
Dublin, Ireland

What we do?

Fire helps businesses of all sizes with their accounts, debit cards and payments. With our great range of payment services, smart technology and regulatory licences, we deliver solutions that make managing accounts, debit cards and payments better.

Businesses may open as many sterling and euro accounts and issue as many debit cards needed. Our accounts support debit cards, bank transfers, direct debits, open banking and FX transfers. The Fire API enables our clients to automate their account, card and payment processes.

What is the role?

We are looking to recruit a Team Lead to join our Operations team. As an Operations Team Lead, you will be responsible for leading the customer onboarding team and will work closely with the Chief Operating Officer and other stakeholders from across the company.

The role entails:

  • Managing the customer onboarding team along with critical KPIs
  • Overseeing and completing customer onboarding reviews to the defined process and targets.
  • Performing daily, weekly and monthly reports on key KPIs and performance metrics.
  • Delivering ongoing process improvements and initiatives.
  • Undertaking regular quality reviews of the Onboarding team and providing timely feedback.
  • Interacting with Risk and Compliance on key policy changes and policies.

What should you have?

You should have a degree in Business, Arts, Finance, Communications, or some other related field. You should be analytical and able make fact-based data led decisions and have a proven track record in people management. We expect you to have strong attention to detail, be able to develop procedures, and be a clear and concise communicator. The ideal candidate would have a strong interest in the evolving fintech/financial services industry. It would be great if you have tried our personal fire.com app (available in the app stores). Priority will be given to those with a six sigma designation.

As a member of the Fire team, you will be contributing to the development of new and innovative fintech solutions – working with an experienced team, you will have an opportunity to make an impact.

What else?

We are a scaling fintech business, with offices in Dublin and London. We have 35 people in our team, working under a flexible arrangement which combines office and remote working. In addition to offering a competitive salary we will provide you with a great place to work, learn and take responsibility for delivering compelling financial services products.

Apply for position

© 2015 – 2021 Fire Financial Services Limited trading as fire.com and Fire.
Fire Financial Services Limited (fire-EU) is regulated by the Central Bank of Ireland, Reference No: C58301. Incorporated in Dublin, Ireland, Registration No: 464819.
Fire Financial Services Limited (fire-UK) is authorised as an Electronic Money Institution by the Financial Conduct Authority, Reference No: 900983. Incorporated in England & Wales, Registration No: 11549793.